Returns & Refunds
Returns & Refunds Policy
At Funky Paws Co, we strive to ensure that you and your furry friends are completely happy with your purchase. If for any reason you’re not satisfied, please review our Returns & Refunds Policy below for guidance.
Cancellation Policy
If you wish to cancel your order, please contact us immediately at woof@funkypawsco.com.
- If your order has not yet been dispatched, we will cancel and refund your order.
- If your order has already been dispatched, you will need to return the item at your own cost. Once the item is received and verified, we will process your refund.
Returns Policy
You have 14 calendar days from the date you receive your order to return an item.
To be eligible for a return:
- The item must be unworn, unwashed, and free of pet hair.
- It must be in the original packaging and in the same condition as when you received it.
- Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
Certain items are non-returnable due to hygiene reasons or customization. These include:
- Consumable Products: Dog treats and supplements cannot be returned once opened.
- Personal Care Items: Used towels and blankets.
- Customized Items: Any personalized products, such as custom dog tags or bowls etc
- Final Sale Items: Items marked as “final sale” or purchased during clearance/promotional events, unless faulty.
How to Return an Item
- Contact Us: Email us at woof@funkypawsco.com with your order number, reason for return, and photos of the item (if necessary).
- Package Your Item: Ensure the item is securely packaged to avoid damage during transit.
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Ship the Item: Use a tracked shipping method to send the item to the return address provided by our team.
- Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
Damaged or Faulty Items
If your item arrives damaged or defective, please contact us at woof@funkypawsco.com within 7 days of receiving your order. Include:
- Photos of the damage or defect.
- Your order number.
We will arrange for a replacement, exchange, or refund at no additional cost.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5 working days. The funds may take an additional 3–7 business days to appear in your account, depending on your payment provider.
Exchanges
We offer exchanges for eligible items (e.g., different sizes or designs) within 14 days of receiving your order.
- To request an exchange, contact us at woof@funkypawsco.com.
- Exchanges are subject to stock availability.
Gift Returns
If you received an item as a gift and wish to return it, please contact us.
- Refunds will only be issued to the original purchaser.
- Alternatively, we can issue store credit to the gift recipient.
Sale & Promotional Items
- Only full-priced items are eligible for returns.
- Sale or promotional items are non-refundable unless damaged or faulty.
Customer Support
For any questions about our Returns & Refunds Policy, please contact us at:
Email: woof@funkypawsco.com
Response Time: We aim to respond to all inquiries within 2 working days.
This policy is designed to ensure transparency and provide peace of mind to our customers. Thank you for shopping with Funky Paws Co!